Auckland, May 27, 2018
On behalf of everyone at BNZ, I want to apologise for the disruption caused to our customers yesterday by the systems outage we experienced.
A power failure was the cause of the problem and we are very sorry for the inconvenience it caused to people enjoying their Saturday.
Our immediate priority has been to get the system back up and running and I’m pleased to say it was back to normal Saturday afternoon.
We are also working through how best to support impacted customers.
This will include working with customers who experienced direct financial loss due to the outage to ensure they are not unfairly impacted.
The outage was our mistake and we will be working to make things right.
Paul Carter, Chief Customer Officer Consumer & Wealth at BNZ based in Auckland.