India offers excitement for all travellers

One of the most fascinating aspects of India is its unique combination of the traditional and the modern, offering “The Best of All Worlds’ to travellers of varies tastes, vicissitudes and of course budget. From cuisine, culture, costumes and festivities to language and living style, every State in this vast country offers a different and exciting experience to leisure travellers.…

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Healthy competition enhances customer value

Increasing costs fuelling rise in airfares, fierce competition in a crowded market, the challenge of the Internet and problems perpetrated by the ongoing financial crisis are among the issues that confront the travel and tourism industry. While tourism is a major income-earner for the New Zealand economy in general and air carriers and tour operators in particular, travel agencies depend…

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Quality customer care improves business prospects

Customer satisfaction is paramount in the services sector but unlike most other companies, the efficiency test of travel agencies goes beyond issue of tickets. World Travel, based in Mt Roskill, Auckland, constantly strives to ensure that its customers receive quality service, with prompt attention to details. Managing Director Paramjit (Sunny) Singh believes in enhancing customer value by offering the best…

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Tough times harden resolve to succeed

Civil Aviation is among the worst sectors affected by a series of global developments including the financial crisis, rising fuel prices and natural disasters. These have in turn affected the prospects of travel trade. But companies that have established a reputation for service and customer care will be able to weather through the troubled times, says Sheetal Pathak, Senior Travel…

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Customer satisfaction goes beyond profits and awards

While recognition, awards and increasing profits could be the stated objectives of any commercial organisation, there are some who believe that these should not be the end in themselves. Travel 2000 Limited General Manager Mohammed Kashif Khan is proud of his Company’s record of providing service with a smile. “We are not here to win awards from airlines or other…

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