Cathay Pacific launches Upgrade Bid in New Zealand

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Auckland, October 16, 2017

Cathay Pacific has introduced Upgrade Bid, giving customers who have purchased Premium Economy or Economy Class tickets, the opportunity to upgrade to the next cabin class.

Upgrade Bid is not currently available between Hong Kong and any destinations in India, or Japan; or between Taipei and Japan (Tokyo Narita Intl, Osaka, Fukuoka, Nagoya).

Currently, bookings made in China or India are excluded from participating in Upgrade Bid due to technical limitations.

No additional baggage allowance

When upgraded extra baggage allowance will not be included in the upgrade.

Upgrade Bid allows passengers to bid for an upgrade at a price that they can afford, and depending on availability and other bidders, passengers will have the chance to move cabin class for an amount less than a regular ticket price.

Country Manager for Cathay Pacific Airways, New Zealand and Pacific Islands, Mark Pirihi said this is a part of the airline’s aim to give passengers more choice and access to the best deals when flying with Cathay Pacific.

“At Cathay Pacific we always put our customers first, as we strive to provide them with more personalised services, building loyalty and advocacy and delivering outstanding service from the moment they interact with us. As a part of this customer-centric strategy, we are looking at new ways to provide our passengers with more choice and greater convenience at every stage of their journey with us,” he said.

The Process

Passengers need to check if their flight and fare class are eligible to make an Upgrade Bid. For flights booked on the Cathay Pacific website, Upgrade Bid eligibility notification will appear on the booking confirmation page. Passengers can also check their flight’s eligibility by entering their booking reference number and family name on the Upgrade Bid welcome page.

To enter the auction, passengers can visit Cathay Pacific’s Upgrade Bid page to place a starting bid. If the offer is accepted as the winning bid, passengers will receive an email notification confirming the upgrade two to three days before departure. There is still the possibility for customers to change or cancel the bid up to 50 hours before flight departure.

Once an upgrade is confirmed, winners will enjoy the many benefits of travelling in Cathay Pacific’s Business Class or Premium Economy.

Benefit of Upgrading

Premium Economy

Passengers who purchased an Economy Class ticket will have the opportunity to upgrade to Premium Economy and get the chance to experience priority boarding privileges and special boarding attention from cabin crew (including a welcome drink on arrival, hot towel, amenity kit, and noise-cancelling headphones). Travelling Premium Economy will also offer passengers extra comfort thanks to the extra-wide seats showcasing a generous recline and specially designed footrests.

Business Class

Passengers who purchased a Premium Economy ticket will be able to upgrade to Business Class. This will be an incredible opportunity to experience the comfort and ease of the award-winning Business Class, enjoying a seat that adjusts for both sitting and sleeping – fully reclining into a comfortable flat bed – and a gourmet menu. Flying Business Class also gives access to Cathay Pacific’s premium lounges around the world.

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