Auckland February 21, 2018
Soltius, one ofNew Zealand’s largest teams of SAP consultants, has appointed Habib Baluwala as Data Scientist for its Analytics team.
He will be working with Soltius customers to help them convert data into actionable insights, to help solve business problems and grow their businesses.
The Company’s General Manager (Practice) Andrew Roberts said that Mr Baluwala is an exciting addition to the Soltius New Zealand team, as the technology consulting company evolves into predictive analytics after years of delivering analytics and reporting solutions.
“We have had a history of delivering analytics and historical reporting to customers. The idea of bringing in predictive analytics, Internet of Things, Artificial Intelligence and Machine Learning aspects to our customers, through Habib and the people we’ll bring in to follow Habib in the future is really exciting,” he said.
Curious mix of talent
Based in Auckland, Mr Baluwala dubs his role a mix of data Engineer, Mathematician and Storyteller, using technology to gain the insights which can be communicated to executives to help improve business outcomes.
Mr Baluwala said that a customer service organisation may receive thousands of calls a day, but most of the time the voice of the customer is lost.
“How do you convert that voice into text and then use the text to do analysis to see what the important topics are for customers?” he asked.
“Similarly, within the predictive space you have customers who have years of sales data but want to know how sales are going to be in future. Whether a customer is going to stay with them and so on. In those cases, we can convert the data into insights and provide the customer with a guide to the path they should follow,” he said.
Mr Baluwala has previously worked for Inland Revenue New Zealand and University of Auckland. He has also held roles in India and the UK, where his work included designing a solution for the early detection of lung cancer.