Travel agencies may offer seemingly similar products and services but the distinction rests on the ability of those who add value and quality.
Eco Travels based in Mt Albert, Auckland (with a branch in Christchurch) goes to great lengths to design packages to suit individual budgets and needs, offering them the best value for their money.
Director Amit Saha said that the Company distinguishes itself in giving the best options available to customers, looking into details, which airlines and other travel agents would usually ignore as trivial.
“That is in fact the advantage that we offer – listening to customer needs and attending to detail. Word of mouth is our most successful marketing tool and happily, we have earned a reputation in the market for our unique expertise,” he said.
Established in 2009 with a ‘dream to succeed,’ Eco Travels is a one-stop-shop for all the needs of travellers.
“Customers can obtain an extensive range of services including ticketing, holiday packages, hotel accommodation, stop-over facilities in most cities of the world, intercity bus service, car rental, cruises and much more.
“Our Christchurch office complements our efforts to provide services to the South Island residents. Our presence in India (with an office in Kolkata) is an added advantage. You can utilise all our services for your family, friends and business associates coming from India,” Mr Saha said.
He said travel agencies have to cope with a number of challenges including fierce competition and the tendency of airlines to reduce agency commission and offer online services and other market factors.
“Our extensive database minimises customer time; all they need to do is to inform us of their requirements and we would be instantly ready with options and prices,” he said.
Mr Saha said that his colleagues and staff are grateful to the Indian clients, whose continued patronage has enabled them to wade through the rough economic weather with comparative ease.
Eco Travels is open from 9 am to 7 pm Monday to Friday and from 10 am to 2 pm on Saturdays, with emergency services provided round the clock.
“Our website is innovative and user-friendly. Customers can use our online services without incurring additional charges on bookings or credit cards,” Mr Saha said.