Quality customer care improves business prospects

Customer satisfaction is paramount in the services sector but unlike most other companies, the efficiency test of travel agencies goes beyond issue of tickets.

World Travel, based in Mt Roskill, Auckland, constantly strives to ensure that its customers receive quality service, with prompt attention to details.

Managing Director Paramjit (Sunny) Singh believes in enhancing customer value by offering the best possible deals.

“While we provide ticketing and other services to any part of the world, we specialise in serving passengers travelling to the Indian Sub-Continent and Asia. Our rates are competitive for domestic and international travel in business or economy class,” he said.

As a multidimensional and bonded travel agent, World Travel provides a variety of services including individual and group bookings, business and leisure travel, holiday packages, hotel accommodation, car hire and tours.

“We also provide MoneyGram services to any part of the world and travellers can also be assured of proper travel insurance coverage. Our customers are aware that cost is not the only aspect of travel. They appreciate the fact that personalised service with all bookings confirmed makes their travel hassle free.

“On our part, we negotiate the best possible price and create the best possible travel package to suit the needs of each customer,” Mr Singh said.

According to him, although recession has had its adverse effect on the market, it has also encouraged World Travel and its team to get closer to customers and offer them better deals and packages.

“We believe that this is the time to build better relationship with existing clients and look for new clients. We also utilise the available opportunities to attend educational courses and programmes to update our knowledge and skills,” he said.


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