When the Singh brothers Harjeet and Sukhbir decided to open Kwality Mini Bazaar in Papatoetoe nine years ago, a few may have wondered if it was the right location.
“There are a number of supermarkets in the area, will this concept be successful?” was perhaps their question.
“Do not underestimate the vision of people with a penchant for business, especially those with the determination to succeed,” someone said.
He was not wrong.
Kwality Bazaar, which began operations in Papatoetoe, has become a successful enterprise, grown bigger and has opened a branch at 5/2 Bishop Lane in Botany, Auckland.
Both locations are preferred destinations for shoppers from the entire region.
Kwality Bazaar has a single motto: ‘Good Service with Good Products.’
With over 30 years of experience in retailing and grocery business in their native India (they have a wholesale outlet in New Delhi with a large distribution network), Harjeet and Sukhbir knew what they were doing.
“Everything has a link – a good location is imperative for business, followed by good products, accompanied by personalised service, all available at reasonable prices. Customer satisfaction can neither be sacrificed nor compromised,” they said.
The fact that Kwality Mini Bazaar is on the growth path with an increasing number of satisfied customers was proved when it completed expansion of its retail store in Papatoetoe and opened the second branch in Botany.
“We owe our growth to our customers,” Sukhbir Singh said.