Awards embellish customer service excellence

Global Financial Services Limited Special

Global Financial Services (GFS) Limited thanks its customers for supporting them through their journey of 16 years.

It is with the driving force of customers that GFS has been selected as a Finalist for Excellence in Customer Service at Westpac Auckland Business Awards (South) on August 20, 2015.

They are one of the most prestigious business excellence awards in Auckland, delivered by the Auckland Regional Chamber of Commerce and Industry (ARCCI) in partnership with Auckland Tourism, Events and Economic Development (ATEED).

Finalists are chosen from across all industries and not just financial advisers. Therefore, it is big recognition for the GFS team.

While presenting the finalists for the award, ARCCI Chief Executive Michael Barnett said, “This Award recognises a business that succeeds through showing consistent dedication to superlative service, demonstrates its commitment to customers through its policy and staff training.”

Customers First

GFS has always put customers first. Once again, customer service has been independently verified and acknowledged to be amongst the best by an independent panel of judges.

These judges are amongst the most discerning as they have mentored or lead some of the best businesses in New Zealand.

But most important to GFS are the testimonials and positive judgement from 400 plus customers on radio, Facebook, email and videos.

Fow Web- Ajay KumarGFS Managing Director Ajay Kumar said, “I request all our customers to ‘like’ our page on Facebook so that you can keep getting updates on the property market and insurance. It is a modern means of communication wherein customers keep themselves updated in an instant and interact through interesting photos and videos rather than just text.”

Insurance Cover

GFS focuses on reducing interest cost for the customers during the lifetime of the loans and not just at arranging the mortgage.

Similarly, for insurance, GFS focuses on arranging need based and affordable insurance cover. Most importantly GFS is known for assisting customers at the time of claim – even when they did not buy insurance from them.

GFS helps customers not just get a mortgage but also advises them on how to pay it faster and save thousands of dollars in interest cost over the entire life of the mortgage. The interest rate savings and cashback that customers receive at the time of taking the mortgage is a small part of this total saving.

Similarly, GFS helps customers get the right insurance which would protect the family home in unforeseen events. It also means getting it at the right price and saving on insurance premium.

Most importantly, GFS has always made it a top priority to assist their customers at the time of insurance claim. In fact, many times they have assisted people who were not even their customers. So far, its claim settlement ratio in respect of life insurance is 100%.

The GFS Way

“GFS customer service philosophy is inspired by Mahatma Gandhi, who said, “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of our business. He is part of it. We are not doing him a favour by serving him. He is doing a favour by giving us the opportunity to do so.”

Mr Kumar has made a rigorous customer feedback process so that GFS and its team members are updated with customer needs. A management team has been setup that provides leadership to the company and process improvements are encouraged.

GFS has hired some of the best management consultants to provide their expertise and make this a world class organisation that delivers excellence in customer service.

For Web-Awards embellish- The Awards winning GFS team

Impressive progress

GFS has been serving the Indian community continuously for over 16 years. It has been successful in arranging loans and life and personal risk insurance of about $5.5 billion.

GFS has won 23 prestigious awards and recognition including top advisor awards from ANZ Bank, ASB Bank, AIA Insurance and The New Zealand Mortgage Mag.

Others include Indian Newslink Indian Business Awards for Excellence in Customer Service, Best Medium Sized Business and Supreme Business.

As mentioned above, GFS was a Finalist in the Excellence in Customer Service Delivery category at the Westpac Auckland Business Awards 2015 delivered by Auckland Chambers of Commerce and ATEED across industries.

GFS focuses on helping its customers finish their mortgage quickly rather than just arranging the mortgage. Its insurance services help customers protect their life and mortgages in unforeseen circumstances.

I would like to thank all our customers and well-wishers for motivating the team for being selected as a Finalist at the Westpac Auckland Business Awards (South). We got this recognition because at GFS we keep the customers’ best interests first.

We are able to provide the best customer service because GFS is a team of 18 people, with the best management systems and processes with the help of latest technology.

We have developed our own CRM that allows us to be proactive in identifying opportunities for saving interest cost for customers.

To our knowledge, there is no other mortgage adviser in the country who has won so many awards – and I thank our customers from the bottom of my heart for this achievement.

Ajay Kumar (Managing Director, GFS)

Customer Case Studies

In a recent case, GFS helped a mortgage customer get an insurance claim she never knew they were entitled to. This was even though her insurance broker was their old friend who had now closed his insurance business. The customer and her husband were so thankful to the GFS team and brought home made sweets for the whole team.

Our sincere thanks to the team for all the work done to approve the home loan until finish. We greatly appreciate your professionalism and advice, your assistance was done with lots of regards and respect and work completed timely. I wish we had known your company and work earlier.” -A GFS customer

Many customers are not even aware that they may be eligible for an insurance claim due to a life event. GFS helped this customer receive the claim for all the surgeries in the past one year. “I thought of getting my insurance reviewed by GFS when I read about another GFS customer testimonial. Thank you, Thank you, Thank you, for getting me a claim I never knew I was eligible for.”-A GFS customer

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